FAQ’s

Christmas with Betty & Veronica

Remember to set up your grooming appointments for the holidays.

Does my pet have to stay all day?

No your pet does NOT have to stay all day at the salon. Although if your schedule requires, we can keep your pet all day for an extra fee. We do take them for ‘potty breaks’ and can offer them water and treats if you desire. Older dogs,nervous dogs and puppies will likely be sent home ASAP for their comfort. If you would like to have your dog home early, drop it off when we open at 8 AM.

Should I brush my pet at home?

Please DO brush your pets at home. All pets benefit from brushing. This will stimulate the production of oils in their skin and coat, remove dirt, tangles, undercoat and burrs. It can also be a bonding experience for both you and your pet, and make him much more comfortable when he does go to the groomer. Ask us which brushes and combs would best suit your pets coat type. We’d be glad to give you a brushing lesson!

Why is my pet put in a kennel?

Your pet is safest in a kennel. We feel it is best for the safety, health and well being of your pet. Your pet will be offered a drink of water, a treat and allowed to run in our yard during their stay here.

How frequently can my pet be bathed safely?

Your pet can be bathed as frequently as needed as long as the shampoo is of the highest quality and thoroughly rinsed. Many pets visit us weekly for a bath and brush out to keep them looking and feeling their best .

Is there a place for my dog to use the bathroom during the day?

Yes. We have a fenced grassy yard that has a double gate system so the pets have a place to relieve themselves during the day. If your dog likes to romp with other dogs, we will allow them a play period during the day.

Why is my pets grooming session taking longer than expected?

Sometimes the unexpected can occur. A pet’s coat that is more tangled than we originally thought, or a pet that needs a little more TLC to get through the grooming process safely and happily can add extra time to the grooming process. An over abundance of phone calls or drop by clients can add delays. (Remember, if we agree to call you when your pet is finished, we promise we will call promptly!!) All of these things and more can cause your pet’s grooming session to take longer. Please be patient with us, we always do our very best to accommodate our clients and especially their pets.

Why is my pet tired when he returns home after his grooming?

While at the grooming salon, pets spend much of their time awake either being groomed or watching us and other pets in the grooming process. This alone can be tiresome for some dogs. Just the change in routine and missing daytime naps at home can be tiring. Standing on a grooming table, for some older pets can be tiring also. It is completely normal for a pet to take some extra snooze time after a trip to the grooming salon. Not to worry! They will wake up refreshed and ready to play, feeling great with their new hairstyle!

Can I stay and watch my pet being groomed?

No. We do not recommend you staying with your pet while it’s being groomed. Your pet needs to bond with us and feel comfortable being left with us. In order to accomplish this, we need the time alone with your pet to bond, train and connect with them!  Our salon is totally open, so you can view other pets while they are groomed.

Is your shampoo mild? Does it wash off flea treatments?

We use only the highest quality of shampoo on your pet. Our shampoos are detergent free and will not wash off advantage or frontline. We also have completely hypo-allergenic shampoo available for pets with extremely sensitive skin.

How do you prevent flea infestation in the salon?

All pets known to have fleas are brought right to the bathtub for a flea bath. Our flea shampoo kills fleas instantly and naturally. We have a pest control company spray the premises bi-monthly.

 

Contact us with any further questions you may have!