Your First Visit
Please plan to drop off your pet between 8 and 10 AM. We will arrange a convenient time for you to pick up your pup, or we will call you when your pet is ready. If you would like your pet back early, please bring it in at 8 AM and let us know that you would like an early pick-up time. We usually start sending pets home after 12:30 PM.
We want to keep your pet safe and do our very best styling, so please call us before arriving early for your pet. We welcome phone calls anytime if you want to find out your pets’ progress.
- Keep your pet under control! Bring your dog into the shop on a leash or in a carrier. This is for YOUR dog’s safety as well as the safety of other dogs in the salon. It also conveys to your pet that this is a time to behave. When your dog is under control, they are much easier for us to work with.
- Take Your Dogs to Potty Before Their Appointment! Please be respectful of our neighbors and pickup after your pet! When walking your pet, please use the grassy area in our yard. There is a poop scoop and bucket for droppings. We are happy to supply pickup bags for you when you need them. If you need help with clean up, please let us know.
Your Pet’s Style
When you arrive with your pet, we will spend a few moments with you inquiring how you would like your pet styled.
If you have any special requests, please let us know at this time. Please look over your pet upon pickup. Let us know if there are any changes you would prefer on future appointments. We will make note of those requested changes. If you have ANY questions about the care or grooming we have given your pet, please let us know within 24 hours of your pets grooming. If you let us know within 24 hours we will be happy to go over your pet’s trim to meet your satisfaction. Anything beyond 24 hours we will make note of any changes you would like made, for future grooming.
If your pet’s coat is matted or tangled, there will be an additional fee added to your groom price. We do not de-mat pets in severe condition. This can be harmful to your pets skin and coat. Many pets learn to NOT like visiting the groomer when they are constantly having severe matting brushed out. While some pets are very tolerant of excessive brushing, some are not tolerant at all.
We do not want to put any undue stress on your pet. Please do not ask us to do so. We love your pet and want what is best for them. We may determine that it is best to clip off your pets coat, and start fresh with regular grooming appointments. Rather than giving them an unhappy experience with us, please let us use our discretion when making the decision of whether to de-mat their coat or start fresh.
We really do know what is best for your pet. And remember: Hair Grows!!
Client No Shows
You are important to us and your appointment is reserved specifically for your pet. No shows are a waste of everyone’s time and prevents us from accomodating other clients from our waiting list.
Please respect our time and give us a courtesy call 24 hours in advance if you cannot keep your appointment. We cannot fill a missed appointment with little or no notice. Any NEW CLIENT who NO SHOWS without any notice will be required to pay for their pet’s next appointment in advance before we reschedule them again.
We accept Mastercard, Visa, Debit Cards, Checks and Cash.
We do require payment upon pickup.
If you need an estimate of fees for your pet in advance, please request this upon arrival.
There is a $25 returned check fee.